Platform/Communications
What was said, and when?
Emails, texts, support replies, and AI agent chats — placed on the customer’s timeline where they actually happened, instead of in another inbox.
Not another inbox
Messages, in the context of the relationship.
Every message is tied to the person it went to and the moment in their journey it arrived.
- ✉Emailopened · Mar 09 11:43
- ◉Text messagelink clicked · Mar 09 12:02
- ●Supportreplied · Mar 10 17:30
- ⬡AI agentconversation · Mar 10 14:22
- →On Jane’s timelineall four, in order
What you can do
- →See every message a customer received
- →Know which messages led somewhere
- →Read agent conversations next to human ones
- →Line messages up against the journey
Communications, three ways