Communications
Emails, messages, and notifications are recorded as part of the relationship, not kept in a separate inbox.
A communication is evidence that one party reached another: an email campaign from Klaviyo, a support reply from Zendesk or Intercom, a Slack message, or an agent-to-human escalation.
▲MaturityCommunications is a design-partner surface. CRM and marketing outbound fail closed until a provider is configured.