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Platform/Journeys

How did they get here?

A Journey puts activity in order — from the first ad to the purchase to the support ticket — so you can see the path that led to an outcome.

From scattered events

To one ordered path.

Journeys can pause, pick up on another device, branch, and end in a purchase or a drop-off. Aether keeps it all in one line.

●Jane Smithprf_7k2m○Ad impressionclk_88f1○Website visitanon_941○Mobile appdev_ios_2c9○Email interactionevt_311⬡Agent conversationsession_381↑Purchase · $149cus_3321○Support interactiontkt_5521

What you can do

  • →See every step a customer took
  • →Find where people drop off
  • →Compare paths that converted with those that didn’t
  • →Follow a journey across devices
Journeys, three ways
In plain EnglishThe path that led to an outcome.
In AetherJourneys and Journey 360.
For developersJourney construction over time-ordered, linked signals; supports pause, resume, and branching.